Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. We try to bring our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering service beyond all expectation anywhere in the world. Any questions or concerns, please Contact Us.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
*Please Note: Postal delays are beyond our control after an item is shipped. Please refer to the tracking information submitted with your order.
We ship international packages from warehouses in different parts of the world. Mostly China, but if there is a closer location, we will ship from there. All Packages will be shipped by the most prompt air shipping method, depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you. If you are unsure, please Contact Us.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you, and you may get custom fees when they arrive in your country*. (*Does not apply to U.S. customers)
How long does shipping take?
Shipping times vary by location. Our fastest shipping time is from our U.S. warehouse to within the U.S. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 1-4 Business days** |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 10-20 Business days |
| Mexico, Central America, South America | 10-20 Business days |
*This doesn’t include our 1-2 business day processing time.
**Please Note: Postal delays are beyond our control after an item is shipped. Please refer to the tracking information submitted with your order.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please Contact Us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact Us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please Contact Us and we will do our best to provide assistance.